Customer Success Manager

Putting People First.

Siam2nite is looking for a Customer Success Manager to join our team.

In this exciting position, You will play a crucial role in both client-facing communication and internal team coordination. You will be the primary person on the post-sales side who proactively manages and retains our existing customers.

You will clearly understand the customer's business objectives and manage the information flow between our internal media production & editorial team and our customers to guarantee the effective execution of their marketing campaigns.

What You'll Be Doing:

  • Work with our internal team to understand each client’s needs and build long-term relationships with our customers.
  • Handle outgoing/incoming calls and emails to/from customers with a positive attitude and professionalism.
  • Be the primary contact for our media production & editorial team. Communicate and coordinate client projects with our writers, editors, photographers and videographers.
  • Act as the connecting interface between our customers and media production team. Serve as an escalation point for issues that impact our customers campaign success.
  • Be in charge of our media production team’s schedule and travel arrangements (air, car and hotel).
  • Track deadlines and escalate issues to the appropriate teams as needed to ensure complete customer satisfaction.

What We'll Expect From You:

  • Ability to handle multiple tasks, good time management and organization skills.
  • The desire to work in a fast-paced, high-energy, dynamic and challenging environment.
  • Think creatively to meet the needs of our customers and media production team.

Minimum Qualifications:

  • Excellent written and verbal communication skills (Thai/English).
  • A great attitude, flexible, fun to work with.
  • Applicants must have Thai citizenship.

Why You’ll Like Working for Us:

We at Siam2nite think you should love what you do and we are driven to provide you with the necessary perks. We offer a vibrant and unique work environment with exciting challenges and a healthy amount of freedom.

We’re proud to have an outstanding and committed team, and we run our business with a flat hierarchy where mutual respect and friendship are of high value. Besides of that, we offer the following perks:

  • 10 holidays per year on top of the 16 public/national holidays.
  • 5 days work week.
  • Flexible working times / day off policies.
  • Competitive salary and OT compensation.
  • Get to know key figures in the nightlife industry.
  • Frequent free access to happening events and festivals.
  • Spacious workspace with a 27' Mac workstation.
  • Unlimited Coffee and Red Bull.

How To Apply:

Send us your resume, cover letter and salary expectation by clicking on "Apply Now" or give our Sales & Project Manager Khun Siri a call at 096-352-3070.

We are very much looking forward to hearing from you.

Apply Now

PS: In case you read this and you believe someone you know perfectly meets our required profile, please feel free to tell them about it. ;-)